Today and the Guests Hub
Most guests are not lost during their first visit. They are lost in the quiet week afterwards, when everyone assumed somebody else had called. Passport splits the work into two places so nothing slips through that gap:
- Today is the daily page. It follows your church's services: who is expected before a service, who was there after it, your care assignments, and the guests nobody has reached yet.
- The Guests hub is where you manage guests over the week: everyone by stage, and the full queue of guests waiting for a person.
What you need
- At least one way for guests to arrive: a Visit Page, a connection card QR, or prospect cards
- Service times set up under Admin → Services. Today follows them: without services, Passport cannot tell which day to show.
:::note Greeters can use this too Today and the Guests hub are not admin-only. Anyone with a staff login can open Today on their phone at the door. Marking someone Here needs permission to record attendance. :::
Today
The header
On a service day, the header names the day and lists that day's services and times. On any other day, it says when the next service is, for example Next service: Sunday Morning, tomorrow at 10:30 AM.
The service panel
On a service day the panel lists everyone for that day, each person once:
- Expected: guests who planned a visit, with who is meeting them. Guests nobody is meeting come first, with Assign host beside them. From the ⋯ menu you can move the visit to another service or cancel it.
- New today: people who filled in a connection card today but have not been marked here.
- Here: everyone recorded as attending that day.
- Recent guests: guests (not members or children) whose first visit or a planned visit was in the last 8 weeks, so you can mark who came back.
Select Here beside anyone to record their attendance. It is the same act for a planned guest and a returning guest, and every list in Passport reads it. Select it again to undo. Follow-up for a guest marked here waits two minutes, so undoing a mistaken mark leaves nothing behind; undoing later stops any follow-up the mark started. People already recorded by check-in or by an attendance sync show as here and cannot be undone from Today. Add a walk-in opens the short intake form for somebody who turned up unannounced.
On other days the panel asks Who was here at your last service, with the same Here toggle. When everyone listed is marked, when someone selects Done checking, or once the service is a week old, it folds to one line with the result; select Review to open it again. Done checking is shared by your whole team, and the folded line says who selected it and when. If anyone marks or unmarks a guest for that day afterwards, the list opens again. If your church has more than one service day, choose the day along the top.
Below it, Next service lists the guests expected at your next service, guests nobody is meeting first, each with Assign host.
If you take attendance in Breeze or Planning Center Check-Ins, that attendance comes in automatically, and Today is for anyone it missed. See Using Passport alongside Breeze or Planning Center. Around 12:30 on a service day, the Passport app reminds your team how many guests are still unchecked.
When a service needs someone, the service panel comes first. Otherwise your work comes first and the folded service line follows it. Replies and setup sit in the side column on a wide screen, and below everything on a phone.
Your care assignments
Every open care assignment you hold or have claimed, grouped by when it is due:
- Overdue: the due date has passed.
- Today: due today.
- This week: due in the next six days.
- Later: due a week or more from now.
- No date: no due date was set.
Overdue and Today are always shown in full. The other groups show their first three, then Show more for the rest.
Each row shows the person's name (select it to open their profile), what the task asks (select Read more for the rest of a longer note), when it is due, and who assigned it if it was not you. Select Mark done once you have reached them. The ⋯ menu holds Text and Call when there is a number, Reassign, Unclaim for a ministry or group task you claimed, and Cancel assignment.
New care assignment at the top asks someone to follow up with a person. The link at the bottom opens Care assignments, which holds the care tasks you gave out and the ones you can claim.
Guests nobody has reached
The top of the Needs attention queue, one row per guest. Each row says what to do and why, and offers one action: Text, Call, or Log contact when there is no number. Log contact records that you reached them. The ⋯ menu holds the other contact actions and Assign care. When more guests are waiting than Today shows, See all opens Needs attention in the Guests hub.
Each guest is listed in one place only:
- If you hold an open care assignment for them, they are in Your care assignments instead.
- If they are waiting on a reply, they are under Replies.
- If nobody is meeting them at a service, they are in the service panel.
A care assignment is never hidden because the person is also waiting on a reply.
Waiting on you as a leader
On Plus, this shows people waiting on you as a class, group or ministry leader: they asked to join, or said they want to serve. Admins see requests for what they lead. Accept adds someone to the class or group. Respond opens the class, group or ministry so you can talk with them first. The section only appears when someone is waiting.
Replies
Guests who wrote in and are still waiting on an answer from your team, longest wait first. Each row shows how long they have waited, the message that needs an answer, and Reply to open the conversation.
Reading a message does not take it off the list; answering it does. A guest stays here until somebody on your team replies, or until somebody presses No reply needed for a message that wants no answer, such as "Thank you, see you tomorrow". No reply needed can be undone straight away, and if the guest writes again they come back.
Texts Passport sends on its own, such as guest journey reminders, do not count as an answer. Reactions do not need one: when a guest's phone sends "Loved …" or "Liked …" for one of your messages, they are not added to Replies. When more guests are waiting than Today shows, See all opens them in the Inbox.
Care assignments
Care assignments (in the Today menu) holds the care work that is not on your own list, in three tabs:
| Tab | What it holds |
|---|---|
| Assigned by me | Care tasks you asked someone else to do, so you can see they get done. |
| Available | Care tasks given to one of your ministries or groups, waiting for someone on the team to claim. Plus and Pro only. |
| Completed | Care tasks you held or gave out that are done or cancelled, newest first. |
Your own open care assignments are on Today, under Your care assignments. When you claim a task from Available, it moves there.
The Guests hub
The hub has two tabs. Old links to the hub's Today tab open Today, and old links to its insights open Reports.
Pipeline
Everyone in progress, grouped by how far along they are:
| Stage | What it means |
|---|---|
| Invited | Somebody gave them a card or an invitation, but they have not planned a visit |
| Coming | They picked a service on your Visit Page and said they are coming |
| First visit | They came once |
| Came back | They came more than once |
| Connected | They joined a group, a class, or a ministry — they are not a guest any more |
Stages move on their own as attendance is recorded and people join things. You do not maintain this by hand.
Needs attention
The full queue of people who fell out of the normal flow:
- Missed their visit — they planned a visit and did not come
- Never came — they were invited, and a fortnight later had still not turned up or planned to
- Stopped coming — they came, then stopped
- Nobody has spoken to them — they came (or you have had their details) for more than two days, and no person on your team has spoken to them. An automated thank-you does not clear this, and neither does an open follow-up task — someone has to complete the call or send a personal message.
Each one can be assigned to a person on your team as a care assignment, so "someone should call them" becomes a name and a task. Today's Guests nobody has reached shows the top of this queue.
Once a week, on Tuesday morning, Passport emails a short roundup of guests nobody has spoken to. Each guest goes to whoever holds their follow-up, or to your pastor when nobody does. A guest is named in the week they pass two days without a call and at most once more. In the week they pass two weeks they are counted once, and then the email stops mentioning them. They stay on this list until someone reaches them. Nobody waiting means no email.
How a guest travels through it
- They arrive from your Visit Page, a connection card, or a prospect card.
- They appear on Today under the service they picked, or as new today.
- Somebody marks them Here, which writes their attendance.
- Passport enrols them in the follow-up journey that fits what happened — they came, they missed, or they never came back.
- When they join a group or a ministry, they reach Connected and stop appearing as a guest.
Guest journeys
Four automatic sequences run alongside:
| Journey | Fires when |
|---|---|
| Plan your visit | Somebody plans a visit — confirms the time and reminds them beforehand |
| After first visit | They attended for the first time |
| Missed visit | They planned a visit and did not arrive |
| No return | They came once and have not been back |
You can edit the wording under Admin → Settings → Guest journeys. See Guest journeys for the detail.
:::note Companion and up The service panel, the Guests hub and guest journeys are part of Companion, Plus and Pro. On GoReach, Today shows your care tasks. :::
:::note Switching journeys off Run guest journeys stops the texts and emails. Follow-up tasks are still created: a first visit, a planned visit, and a missed visit still assign someone on your team to reach out. :::
Common questions
Somebody planned a visit but came a different week. Mark them here on the day they actually came. The plan resolves itself, and their reminders stop.
A guest is in the list twice. That usually means they filled in a connection card under a slightly different name or number. Merge them from their person profile; the guest record follows the merge.
Nobody is expected at the next service. Nobody has planned a visit yet. Your Visit Page is live from the day your church is created, so check that guests can find the link: it is under Admin → Settings → Visit page.
People I imported from Breeze or Planning Center are not here. That is deliberate. Imported records are held back from guest follow-up, so nobody gets a "thanks for visiting" text for a visit they made years ago. They join once they turn up in person, plan a visit, or fill in a connection card.
Next steps
- Automate the routine part — Guest Journeys sends the predictable messages for you.
- Add somebody by hand — Staff Guest Intake for the welcome desk or a tablet.
- See which routes work — Reports breaks arrivals down by source.