The Passport App
The Passport app is the phone version of the Member Portal — the same six areas, with push notifications, and a separate Team View for staff.
What you need
- An iPhone or an Android phone
- A phone number that matches the one on your record in Passport
Getting the app
Search for Passport in the App Store or on Google Play, or send members a link from Admin → Settings → Profile.
Members sign in with their phone number — no password. Passport texts a code, they type it in, and they are in. If the number they enter does not match a record, they are asked to register instead, which creates a person your team can then match up.
:::note One app, whoever you are There is only one Passport app. What a person sees depends on who they are: a member sees the six member tabs, and a staff member can additionally switch into Team View. :::
What members see
The same six areas as the web portal, so anything set up for one works in the other:
| Tab | What it is |
|---|---|
| Home | Their profile, milestones, and what is on this week |
| Connect | Their groups, and group chat |
| Grow | Classes and their membership progress |
| Serve | Ministries they serve in, and their schedule |
| Prayer | The prayer wall, and submitting a request |
| Give | Giving history and recurring gifts |
For what each tab actually does, see the Member Portal — the app does not differ.
What the app adds
- Push notifications — a group message, a schedule change, or a prayer request arrives as a notification rather than waiting to be found. Members choose which they want under Settings → Notifications.
- Face or fingerprint unlock — available under Settings → Security.
- Their passport QR — always in their pocket, so check-in does not depend on remembering a card.
Team View
Staff and leaders can switch into Team View — the field version of the admin tools, built for someone standing up rather than sitting at a desk.
| Tab | What it is |
|---|---|
| Today | The church's service day: on a service day, the guests expected and who is here; between services, who came back at the last one and who is expected at the next. With it, Your care assignments (every open one you hold, grouped Overdue, Today, This week, Later and No date) and Guests nobody has reached, the same as on the web. |
| Guests | The guest Pipeline and Needs attention, the same two tabs as on the web |
| Care | Every care task: yours in the same due groups as Today, plus your ministries' and groups' tasks |
| Inbox | Reply to guests and members |
| GoReach | Outreach in the field — capture interactions, scan prospect cards, see who is nearby |
The bar stays on screen whichever tab you are on. A tab appears only when your church's plan includes it and your role allows it: Inbox needs permission to use the inbox, and Guests needs guest follow-up (Companion and up).
Everything else is under More on Today: People, At risk, Attendance, Ministry Schedule, Services and Redeem.
Each row in a Team View list has one button on its right, such as Mark here, Mark done, Reply or Text. Tap anywhere else on the row to see everything else you can do:
- A person opens their profile, in the order your church shows names. Under their name are Assign care, Message, Call, Email, Log contact and Log a visit. If they're expected at a service, their profile also shows the planned visit, with I'll meet them, Move to another service and Not coming.
- A care task opens the task. You'll see the whole note, Mark done (or Claim), Open profile, Text, Call, Reassign, Unclaim and Cancel task.
- A group member shows Open profile, Message and Remove from group.
- Someone on a service plan shows Open profile, Confirm them and Take off this plan.
- A reply on Today: Reply opens the conversation, which is where No reply needed is.
Someone not yet marked has a grey Mark here button. Once they're marked, it changes to the green HERE stamp with the date. If you marked them on this phone, tap the stamp to undo. A stamp for someone who checked in, or who came through from Breeze or Planning Center, can't be changed here. Mark here appears only for people who are allowed to record attendance.
Team View appears only for people whose Passport record is marked as staff, and asks them to confirm who they are before it opens. A banner offers to resume Team View next time.
Nearby View is the one feature that exists only here — it uses the phone's location, so there is no web equivalent.
:::tip Outreach works better on a phone Knocking doors with a laptop is not realistic. Capturing an interaction, scanning a prospect card and logging a follow-up are all faster in Team View than in the web app. :::
What the app does not do
Admin work stays on the web: settings, imports, form building, giving administration, worship planning and reports. The app is for the things you do while moving around — the web app is for the things you do sitting down.
Common questions
| Question | Answer |
|---|---|
| A member says the code never arrives | Check the phone number on their record matches the one they are entering, including area code. |
| Someone signed in but sees no groups | They are signed in as a person with no group memberships. Check their record under People. |
| A staff member has no Team View | Their person record is not marked as staff. Fix it under Admin → Settings → Team. |
| Do members need the app? | No — the portal works in any phone browser. The app adds push notifications, biometric unlock, a passport QR that works without a signal, prospect-card scanning, and the weekly summary, so it is worth recommending even though nothing requires it. |
Next steps
- What each tab does — the Member Portal covers the member side in full.
- Turn on the right alerts — Group Message Notifications.
- Use it in the field — Reach your community.