We map where your guests slip away after a first visit, design follow-up your volunteers can run every week, and stay with your team through launch. It starts with a free 20–30 minute discovery call.
Guests decide quickly: in a 2023 Lifeway Research survey of churchgoers who had switched churches, 71% decided to attend regularly within three visits. (Lifeway Research, 2023)
That leaves very little room for a slow week. A card filled out on Sunday sits in a stack until Tuesday. The text that should have gone out never does, because nobody owned it, and by the next Sunday the guest has made other plans.
Church visitor retention consulting is a short, structured engagement that maps what really happens to a first-time guest after Sunday, finds where follow-up stalls, and designs the pathways, owners and cadences your staff and volunteers run every week. It works with the system you already use, including Breeze, Planning Center or a spreadsheet.
Curious where your church stands first? The free Retention Scorecard takes a few minutes, and the church visitor retention statistics page collects the sourced research.
The audit finds the Monday and Tuesday in your own week, then gives each step an owner.
Every engagement is scoped after the discovery call. Start with a diagnosis, design the whole system, or bring us alongside your team through launch.
Find where guests slip away.
Best for: Churches unsure why first-time guests rarely return.
Usually 2–4 weeks
What your team receives
Build pathways that stick.
Best for: Churches ready to redesign how guests become members and disciples.
Typically 4–8 weeks
What your team receives
Launch it with your team.
Best for: Churches launching or refining a plan, with or without Passport.
Built around 30, 60 and 90-day checkpoints
What your team receives
Pricing is set after discovery and depends on the package, your church’s size and how much coaching you want. You always receive a written proposal before you commit.
Four stages, sized for a church staff that already has a full week.
A 20–30 minute conversation about your church’s size, guest flow, team capacity and what a good year would look like.
We map the week a guest actually experiences, which is rarely the one on paper, and mark where follow-up stalls.
You get a written system: pathways, owners, follow-up cadences and the few numbers leadership will watch each month.
We stay with your team through launch and the 30, 60 and 90-day reviews, until the routine runs on its own.
Leaders who care about guests and know the follow-up depends on a few tired people remembering.
You carry the vision for growth and need a system your team can run without adding another full-time hire.
You care about every guest and new member, yet follow-up still depends on heroic effort every Sunday.
Attendance is climbing or you have added a service, and the old way of remembering people no longer keeps them.
No. Consulting is about your process, so we design around the system you already use and only suggest software where it would remove busywork.
If you do run Passport, the plan maps straight onto it. Guest Journeys send the first texts on time, every first-time guest gets a care assignment for a named person, and the Visitor Journey report shows who came back and where people stall.
A Visitor Retention Audit usually takes 2–4 weeks. Growth Systems Design typically takes 4–8 weeks, depending on your team’s availability. Implementation Coaching is built around 30, 60 and 90-day checkpoints. We set the exact timeline with you during discovery.
Most of the work happens remotely over video, which suits busy church staff. On-site intensives can be arranged when a launch weekend or a leadership retreat would benefit from someone in the room.
No. Consulting focuses on your retention system and process, and Passport is optional. If you already use Breeze, Planning Center or another church management system, we design around what you have and point out where software would remove busywork.
Engagements are scoped after a free discovery conversation. Pricing reflects the package, your church’s size, and whether you want a diagnosis only or ongoing coaching. You receive a written proposal before you commit to anything.
It takes about 20–30 minutes. We listen to how your church follows up with guests today, clarify your goals, and recommend the lightest package that would make a difference. There is no obligation to buy consulting or software.
Product support helps you use Passport’s features. Consulting helps you redesign how people are welcomed, followed up and discipled, whether those steps live in Passport, a spreadsheet or another system.
Tell us about your church. We reply within 1–2 business days with a link to schedule a short call.
Many churches start with the live demo or a 30-day free trial, then add consulting when they want help designing the system around it.
