Turn visitor interest into lasting membership
Expert guidance for pastors and teams who want fewer drop-offs, clearer next steps, and growth they can measure—not another binder of generic advice.
- Free discovery conversation
- Systems, not software lock-in
- Built around visitor retention
Software manages data.
Growth requires a system for people.
Most churches do not lose guests because the sermon lacked power. They lose them because roughly 80% of first-time guests never return—and nobody owns a clear, repeatable next step.
Passport Consulting helps you diagnose the real drop-off points and install pathways your team can run every week—whether or not you use Passport software.
Choose the depth that fits your season
Every engagement is scoped after discovery. Start with insight, design a system, or get hands-on coaching through launch.
Visitor Retention Audit
Find where guests slip away
Best for: Churches unsure why first-time guests rarely return
- Full guest journey map from first contact to second visit
- Follow-up gap analysis for Sunday and midweek touchpoints
- 90-day priority plan ranked by impact and effort
- Optional Retention Scorecard review with your team
Growth Systems Design
Build pathways that stick
Best for: Churches ready to redesign assimilation and discipleship systems
- Connect · Grow · Serve pathway blueprint for your context
- Follow-up cadences your volunteers can actually run
- Role ownership matrix so nothing falls through cracks
- Success metrics your leadership can track monthly
Implementation Coaching
Execute with confidence
Best for: Churches launching or refining a plan (with or without Passport)
- Live working sessions with your staff and key volunteers
- Team training for guest capture and follow-up discipline
- Launch checklist tailored to your calendar and capacity
- 30 / 60 / 90-day optimization reviews
Pricing is custom after discovery—no public rate card, no pressure. You always receive a written proposal first.
From conversation to lasting habit
A simple four-stage process designed for busy church teams.
Discovery
A focused conversation about your church size, guest flow, team capacity, and what “win” looks like for the next year.
Diagnose
We map the real journey guests experience—not the one on paper—and surface the highest-leverage drop-off points.
Design
You get a clear system: pathways, ownership, cadences, and metrics—not a generic binder of best practices.
Coach
We stay with you through launch and early optimization so the plan becomes muscle memory, not a shelf project.
The retention crisis—and the system that answers it
Roughly 80% of first-time guests never return when churches lack clear next steps. Consulting installs the pathways, ownership, and measurement that reverse that pattern.
Built for leaders who carry the growth weight
Senior & executive pastors
You own the vision for growth but need a practical system your team can run without adding another full-time hire.
Assimilation & discipleship leads
You care deeply about guests and new members, yet follow-up still depends on heroic effort every Sunday.
Churches scaling midsize complexity
Attendance is growing or multi-service complexity is rising, and informal processes no longer keep people.
Common questions
- A Retention Audit usually spans 2–4 weeks. Growth Systems Design is typically 4–8 weeks depending on team availability. Implementation Coaching is structured around 30/60/90-day checkpoints. Exact timelines are set in discovery.
- Most work is remote via video—efficient for busy church staff. On-site intensives can be arranged when a launch weekend or leadership retreat would benefit from in-person facilitation.
- No. Consulting focuses on retention systems and process. Passport is optional. If you already use Breeze, Planning Center, or another ChMS, we design around what you have—or recommend where software would remove busywork.
- Engagements are scoped after a free discovery conversation. Pricing reflects package depth, church size, and whether you need audit-only insight or ongoing coaching. You receive a written proposal before any commitment.
- About 20–30 minutes. We listen to your current guest process, clarify goals, and recommend the lightest package that can move the needle. No pressure and no obligation to buy software.
- Product support helps you use features. Consulting helps you redesign how people are welcomed, followed up, and discipled—whether those steps live in Passport, a spreadsheet, or another system.
Request a free discovery conversation
Tell us about your church. We will respond within 1–2 business days to schedule a short call—no obligation.
Tell us about your church